Dear Chase,
Thank you for contacting us and sharing your recent experience with Great Value Milk. We regret that we did not meet your expectations, as customer satisfaction is highly important to us. In order to insure we identify the correct item and have the correct people look into this circumstance, we are requesting some additional information.
Please respond with the following (if available):
-What is the item's UPC number? (the 11 digit numbers under the bar code of the item, or the series numbers between the item description and the price on your receipt.)
-What is the Batch or Lot Code number? (this can be found on either the packaging or the container, normally near the expiration date).
-When is the Best By or Expiration Date of the product?
Please reply with the following customer reference number 24099207. Once we receive the above requested information, we will then notify our quality department so this matter can be addressed in a timely manner. As mentioned above, quality products and customer satisfaction are highly important to us.
You may also contact us by visiting www.walmartstores.com and clicking on the contact us link or by phone @ 1-877-505-2267. For future questions regarding product ingredients, nutritional facts, preparation instructions and more, click the grocery link at www.walmart.com.
Sincerely,
Benjamin Werkheiser
Great Value Customer Contact Team
For further correspondence regarding this issue, please reply to this email.
OK, Benjamin, I see how this is going to go down. I'll play your little game. . . for now.
1